FAQ
Orders & Products
How do I place an order on your site?
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Do I need an account to shop?
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Do you restock sold-out items?
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Do you offer customization or made-to-order pieces?
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Payments
What payment methods do you accept?
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Is my payment information secure?
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Do you offer installment or “Buy Now, Pay Later” options?
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Shipping & Delivery
What shipping options do you offer?
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How long does delivery take?
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Do you offer same-day delivery? (if local)
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How can I track my order?
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Returns & Exchanges
What is your return policy?
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Can I exchange an item for a different size/color?
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How do I start a return/exchange?
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How long does it take to process a refund?
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Accounts & Support
How do I reset my password?
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How do I update my shipping address?
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How do I contact your customer support team?
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Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
